This Privacy Policy explains how LingoNest processes personal data in connection with its website and language course services, including small-group courses, online consultations, and related communications. It applies to visitors, prospective learners, and enrolled participants.
We may collect identification and contact details, inquiry and enrolment information, course level and timetable preferences, payment-related records, communication content, and technical data such as device, browser, and usage information. Where users join online lessons or consultations, we may also process information needed to arrange access and support participation.
We receive data when users submit a contact form, book a consultation, request a course, complete level screening, confirm course terms, enrol, or communicate with us by phone, email, or other booking methods. We also collect certain data automatically through website and service use, including technical and interaction data generated by cookies and similar tools.
We may use essential cookies to keep the site working, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and lifespan.
We use standard cookie controls to support essential site functions and to measure basic site use. Non-essential cookies may be limited by browser settings or by refusing them where a preference option is provided. Disabling some cookies may affect site performance or certain features.
Where the GDPR applies, we process personal data on a lawful basis such as consent, contract performance, legal obligation, or our legitimate interests, depending on the context. We limit processing to what is relevant for operating the site, managing enquiries, and delivering language course services.
If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. You also have the right to lodge a complaint with a competent supervisory authority, subject to the rules that apply in your location.
We use personal data to respond to enquiries, assess course level, match groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, review progress, process payments, maintain records, support website functionality, and meet legal or accounting obligations. We may also use limited data to improve service administration and communication.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, or technical maintenance. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to apply appropriate confidentiality and security measures.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, or operations. We may also share information where necessary to establish, exercise, or defend legal claims.
Depending on your location and the processing involved, you may have rights to access, correct, delete, restrict, or object to processing, and in some cases to receive a copy of your data in a portable format. These rights are not absolute and may be limited by legal obligations or the need to defend legitimate claims.
To exercise a privacy right, we may ask for information needed to verify your identity and understand your request. We will assess the request under applicable law and respond within the required period, or explain if an exception applies.
We keep personal data only for as long as needed for the purpose for which it was collected, including course administration, recordkeeping, dispute handling, and compliance with legal obligations. When data is no longer needed, we delete it or anonymise it, unless a longer period is required by law or justified by a legitimate business need.
When we update this policy, we will post the revised version on the site and adjust the effective date where appropriate. If a change materially affects how we process personal data, we may provide additional notice through a reasonable communication channel.
